24/7 Helpdesk Support

The Challenges

• We want to focus on our core competencies not worry about hardware or how to manage it. 
• The Azure portal is constantly changing, we need someone else to understand the new portal. 
• We have issues that arise after-hours and we need a solution to respond to those after-hours issues. 

How Can B2B Help?

Our Basic Plan Includes:

Support

• Provide 24×7 support

Backup

• Server Backups:
• Azure Backup (MARS) Agent
• Microsoft Azure Backup
• SQL Server Backup (SQL resides on VM not Azure hosted SQL)

Infrastructure as a Service (IaaS)

• Application and Server Performance Monitoring and Reporting
• Server and Network Provisioning: Virtual Machines, Networks, SQL DB on a Virtual Machine Database Capacity Monitoring and Planning

Platform as a Service (PaaS)

• Cloud App Services Provisioning
• Hosted Azure Application Performance Monitoring and Reporting

Azure Subscription and Roles Management

• Management of Enterprise Azure Roles and Portals

Security Management

• Web Application Firewall (WAF) and Load Balancer

Premium Services Include:

• Cloud App Service Deployment
• Server Migration: Migrate server from hosted or on-prem to Azure
• Stress Testing in Azure: Health Check
• Restore: Quarterly Rehearsals
• Business Continuity: Redundancy for Business-Critical Systems – Failover